Changing your size, colour or address

Yes, as long as your item has not gone into production yet. Email hello@lucyandlolashop.com with your order number and what you would like changed, and we will confirm once it is done.

The cut off

Once your item has gone into production it is already being made to your original details, so we cannot change it after that point.

The safest moment to check everything is when your proof arrives. That is the point where every part of your order is still easy to change.

If you have moved house

Contact us anyway, even if your order has already gone out. Depending on where it has got to, we may be able to do something with the courier, and we will tell you either way.

Changing to a different product

Get in touch as early as you can and we will tell you whether it is still possible. If it is, and there is a price difference, we will send you an invoice for it, and the swap goes ahead once that is paid.

Still need help

Can't find what you're looking for? Reach out and we'll sort it