Every item is made to order in our Cambridge studio, so the honest answer is 2 to 3 weeks from the day you order to the day it arrives. That window includes your proof — it is the whole journey, not the part after you approve.
Here is what happens inside it.
| Stage | What to expect |
|---|---|
| Your proof | Emailed to you within 3 days of ordering |
| Any changes you would like | Answered within 48 hours |
| Making your item | Starts as soon as you approve, and sits inside the 2 to 3 weeks |
| Dispatch | Within 3 working days of your item going to the workshop |
Your proof. Your pet is designed from your photo and emailed to you as a proof to look at.
Any changes. Revisions are unlimited and nothing is stitched until you are happy. Each round does add a day or two to the total.
Making your item. Your portrait is stitched, checked, and any sleeve embroidery is added.
Dispatch. You will get an email with tracking as soon as it is on its way.
If you need it sooner
Fast Track moves your order to the front of the workshop and dispatches it within 7 days, with delivery time on top. You can add it in your basket or at checkout, and slots are limited each week.
What most often adds time
Most orders go out inside the 2 to 3 week window. When one runs longer, it is usually one of these:
- We are waiting on a fabric or colour to come back into stock.
- Your proof went through several rounds of changes.
- Your order has more than one item and we are holding it to send together.
If you need it for a particular date
Tell us when you order and we will tell you honestly whether we can make it. We would much rather say no in advance than miss the date.